eBayバイヤーメッセージ英文テンプレ集｜問い合わせ・配送・返品対応

Subject: Re: Item availability check

Hi [Buyer name],

Thank you for your interest in [Item title].
I am happy to confirm that this item is currently in stock and ready to ship.

If you decide to purchase, I will dispatch within [1-2] business days
after payment is confirmed.

Please feel free to ask if you have any other questions.

Best regards,
[Your name]

Hi [Buyer name],

Thank you for reaching out about the shipping options.

For [Country], I can offer the following methods:
- EMS (4-7 days, with full tracking)
- ePacket (10-14 days, tracking included)
- SAL Small Packet (14-21 days, limited tracking)

The shipping cost shown in the listing covers EMS as a standard.
If you prefer a slower and cheaper option, please let me know
before payment so I can adjust the invoice.

Best regards,

Hi [Buyer name],

Thank you for your message.
I would be happy to offer a combined shipping discount.

If you purchase both items, the total shipping will be
[$XX] instead of [$YY] (a saving of [$ZZ]).

Please add both items to your cart and request a total from seller,
and I will send you a combined invoice.

Best regards,

Hi [Buyer name],

Thank you for your detailed question about the condition.

To clarify:
- Overall condition: [Used / Pre-owned with light wear]
- Specific notes: [Small scratch on the back, no impact on function]
- Accessories included: [Box, manual, original cable]

I can send additional photos if you would like to see specific areas.
Just let me know which part you would like to check.

Best regards,

Hi [Buyer name],

I am very sorry for the delay in delivery.

I have checked the tracking and the package is currently
at [Location] as of [Date]. The estimated arrival is
[Date], which is [X] days later than originally expected.

International shipments occasionally experience customs delays,
especially during peak seasons. I am monitoring the tracking
daily and will keep you updated.

If the package does not arrive by [Date], please let me know
and I will take the next steps with the courier.

Thank you for your patience.

Best regards,

Hi [Buyer name],

Thank you for letting me know about the tracking issue.

I have contacted Japan Post / FedEx for an investigation request.
They typically respond within 5-7 business days with an update.

In the meantime, please rest assured that:
- The shipment is fully insured
- I will issue a full refund or send a replacement if the package is confirmed lost
- I will share any updates as soon as I receive them

I appreciate your patience while we resolve this.

Best regards,

Hi [Buyer name],

I just received a notice that your package is currently held at customs in [Country].

This typically means that customs is processing duties or requesting
additional documentation from the recipient. Please check your local
post office or customs notification for the next steps.

If any documents are required from my side as the sender,
please forward the request and I will respond promptly.

Customs duties and import taxes are the responsibility of the buyer
according to the listing terms.

Best regards,

Hi [Buyer name],

I am very sorry to hear that the item arrived damaged.
This must be very frustrating, and I apologize for the inconvenience.

To resolve this, could you please send me:
- 2-3 photos of the damaged item
- A photo of the outer packaging
- A photo of the shipping label

Once I receive these, I will:
- File a claim with the courier (the package was insured)
- Issue you a full refund or send a replacement, whichever you prefer

I will respond within 24 hours after receiving the photos.

Best regards,

Hi [Buyer name],

Thank you for letting me know.
I am sorry the item did not meet your expectations.

I have approved your return request, and you should receive
a prepaid return label from eBay shortly.

Once the item arrives back to me in its original condition,
I will issue a full refund within 2 business days.

Thank you for your understanding.

Best regards,

Hi [Buyer name],

Thank you for reaching out about the issue with [Item title].

I understand the [Issue: e.g., minor scratch] is disappointing.
As an alternative to a return (which would involve international shipping),
I would like to offer:

Option A: A partial refund of [$XX] and you keep the item
Option B: A full return and refund (return shipping covered by me)

Please let me know which option works better for you,
and I will process it immediately.

Best regards,

Hi [Buyer name],

Thank you for your message regarding [Item title].

After reviewing your request, I would like to clarify the listing details:
- The item was described as [Condition / Specs]
- The photos clearly show [Specific feature]
- The listing stated [Return policy: No returns / 30-day]

While I understand your concern, the item appears to match
the listing description. However, I am open to discussing
this further. Could you share specific photos showing the issue?

I want to ensure a fair resolution for both of us.

Best regards,

Hi [Buyer name],

Thank you for letting me know about the issue.

Since returning the item would involve significant shipping costs,
I would like to issue a full refund without requiring you to return it.

Please feel free to keep, recycle, or donate the item as you wish.

I am sorry for the inconvenience and appreciate your understanding.

Best regards,

Hi [Buyer name],

I am very sorry to hear that you received the wrong item.
This is clearly my mistake, and I deeply apologize.

I would like to resolve this immediately. Here is what I will do:
1. Send the correct item today (with priority shipping at no extra cost)
2. Email you the prepaid return label for the wrong item
3. Issue a full refund on the wrong item once it is shipped back

Could you please confirm your shipping address before I dispatch?

Thank you for your patience.

Best regards,

Hi [Buyer name],

Thank you for your message, and I am sorry for the concern.

The authenticity of [Item title] is something I take very seriously.
This item was sourced from [Source: e.g., authorized retailer in Japan]
and inspected before shipping.

To address your concern, could you please share:
- Photos of the specific points you are questioning
- Any reference (e.g., authentication service report)

If there is any genuine concern about authenticity, I will issue
a full refund immediately and arrange the return at my cost.
Your trust matters more than this single transaction.

Best regards,

Hi [Buyer name],

Thank you again for working with me to resolve the recent issue.
I am glad we were able to reach a solution that worked for you.

If you feel that the resolution was satisfactory, would you consider
revising your feedback? eBay allows feedback revisions within 30 days
of being left, and I will send you a Feedback Revision Request shortly.

Of course, this is entirely your decision, and I appreciate
your time either way.

Best regards,

Hi [Buyer name],

Thank you for sharing your concerns.
I want to find a fair resolution for both of us.

Please note that requesting additional compensation in exchange
for a positive feedback is against eBay's Feedback Extortion policy.
Let's resolve this through eBay's standard channels:
- A return and refund
- A partial refund agreement
- An exchange

I will be happy to proceed with any of these options.

Best regards,

Hi [Buyer name],

I just wanted to follow up on your recent purchase of [Item title].

According to the tracking, your package was delivered on [Date].
I hope everything arrived safely and in great condition.

If you have any questions or concerns, please feel free to reach out.
Otherwise, I hope you enjoy the item!

Best regards,

Hi [Buyer name],

I hope you are enjoying [Item title].
Thank you again for choosing my store.

If you have a moment, I would greatly appreciate your feedback
on the transaction. Honest feedback helps me improve and helps
other buyers find quality sellers.

If there is anything I could have done better, please let me know
directly first — I want to make sure you are fully satisfied.

Best regards,

Hi [Buyer name],

Thank you so much for your repeat purchase!
It means a lot to me that you chose my store again.

As a small thank-you, I have included [a small gift / a discount code
for next purchase] in the package. I hope it brings a smile.

If there is anything specific you are looking for in the future,
feel free to message me — I might be able to source it for you.

Best regards,